On-site services for business customers
Is your company’s IT supported?
PC Ideals offer a range of support services for your business. System downtime costs your business money, and inconveniences your customers. You can prevent this from happening with support solutions from PC Ideals. Remember: increased up-time = increased profit!
We offer support for a wide range of small business to enterprise products including:
Network Solutions:
* Cabling wired networks
* Secure wireless networks
* ADSL Based Internet
* Cable Based Internet
* VPN solutions for remote access
* VPN Site to Site Solutions Desktop Operating Systems:
* Windows 95 / 98 / Me
* Windows 2000 Professional
* Windows XP
* Windows Vista
* Windows 7
Server Operating Systems:
* Microsoft Windows Server 2000
* Microsoft Windows Server 2003
* Microsoft Windows Server 2008
* Microsoft Windows Server 2000 for Small Business Server
* Microsoft Windows Server 2003 Small Business Server
* Microsoft Windows Server 2008 Small Business Server
* Microsoft Windows Server 2008 Essential Business Server
Antivirus Solutions:
* Symantec Antivirus 10
* Symantec Endpoint 11
* McAfee Antivirus and EPo Server Email Solutions:
* Microsoft Exchange 2000
* Microsoft Exchange 2003
* Microsoft Exchange 2007
* Microsoft Exchange 2010
Mobile Solutions:
* Blackberry Enterprise Server
* Windows Mobile
* Apple iPhone
* Google Android based devices
If it’s not listed here then it is likely that we can still support it! Call us on 02392 863362, email [email protected] or visit our contact page for more information.
How much does this cost?
PC Ideals have different options for the level of support you require from a pay-as-you-go hourly support solution to monthly maintenance contracts with response timeframes specified by a Service Level Agreement (SLA).
Pay as you go support
Pay as you go support is available to all customers from small businesses with 1 employee to medium and large businesses. On this support package, if you have a problem just call us and inform of your problem and we aim to have someone onsite with you within 24 hours. You will be constantly updated throughout the support request with the progress of the situation. Charges for this support level are charged at an hourly rate for £45 + VAT per hour subject to a 1 hour minimum charge.
Maintenance contracts
PC Ideals also offer maintenance contracts to larger customers with a Windows Server based solution and offer onsite and remote support. Maintenance contracts are designed to your needs as a customer depending on the amount of systems / servers, amount of users, systems supported and required response times.
